Mystrika
Brands in health and beauty, finance, telecom, fashion, entertainment, and other industries choose Callzilla for its method of ensuring consistent quality. The agency strives to be a true extension of clients' brands, providing ongoing guidance and delivering optimal customer experiences across voice, email, chat, social media, SMS text, and other channels.
Callzilla is a BPO and call center agency founded in 2005, headquartered in Miramar, Florida, with an additional location in Lexington, Kentucky. The agency employs under 49 people and offers services on an inquiry basis for both minimum budget and hourly rate. It positions itself as a provider of consistent quality across multiple communication channels, serving as an extension of clients' brands.
The agency's service offerings include phone answering services, call center operations, digital marketing, and BPO. Within these areas, Callzilla lists specific expertise in back office outsourcing, healthcare call centers, inbound support, telemarketing, and lead generation. This range allows the agency to handle customer interactions across voice, email, chat, social media, and SMS text.
Callzilla serves clients in retail, software and IT services, eCommerce, and health care industries, with additional experience in health and beauty, finance, telecom, fashion, and entertainment. The agency works with small businesses, medium businesses, and enterprise or corporate clients, indicating a broad target market.
Google reviews for Callzilla are limited and highly negative, with a 1.0 rating from two reviews. The reviews describe issues with warranty replacement services and communication, including allegations of blocking customer numbers and failing to respond to emails. These reviews are sourced from Google and reflect individual customer experiences.
The agency's profile highlights a method for ensuring consistent quality and a commitment to providing meaningful ongoing guidance. However, no portfolio or specific client results are presented on the DesignRush profile. The agency's Facebook page is linked but no additional social proof or case studies are available.
Overall, Callzilla presents itself as a multi-channel customer experience partner for various industries, but its online reputation is significantly undermined by negative Google reviews. Prospective clients should conduct thorough due diligence before engaging.
Services
- Phone Answering Services
- Call Centers
- Digital Marketing
- BPO
Industries Served
Team Size
Pros
- Method for ensuring consistent quality across client interactions
- Multi-channel support covering voice, email, chat, social media, and SMS
Cons
- Multiple Google reviews report failure to honor warranty replacements and lack of communication
Client Review Analysis
Google reviews are very negative, with a 1.0 rating from 2 reviews citing issues with warranty service and communication.