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Call Management Resources BPO & Outsourced Support agency logo

Call Management Resources

BPO & Outsourced Support Columbus, Ohio, United States
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For over 60 years, Call Management Resources has been a trusted provider of answering services and call center solutions. They handle over 4 million calls annually and have an average client tenure of 12 years. More than 500 businesses trust them to handle their calls.

Call Management Resources is a Columbus, Ohio-based provider of answering services and call center solutions, founded in 1959. The agency has over six decades of experience and employs between 50 and 99 people. It handles more than 4 million calls annually and serves over 500 businesses, with an average client tenure of 12 years.

The agency offers a comprehensive range of services including live agent answering, overflow answering, attendance management, live transfer or call patching, dispatching, on-call answering, email paging, claims processing, virtual receptionist services, after-hours coverage, appointment setting, order taking, and interactive voice response (IVR). Expertise areas include BPO (back office outsourcing, legal, marketing), call center (inbound, outbound, virtual receptionist), and phone answering services (after-hours, property management).

Call Management Resources primarily serves the legal industry and works with small businesses. Notable clients include General Mills, Hollywood Casino, Mack Trucks, Storm King, Medpoint Management, Roundy's Supermarket, and Best Courier.

Client reviews on DesignRush highlight exceptional customer service, reliability, and effective communication. One client from Air Care Inc. praised the agency's prompt and helpful support for service technicians. Another client from Skip's BagelDeli reported a 20-year partnership, calling Call Management Resources the most reliable service provider. Reviews also note efficient after-hours emergency handling and easy setup processes. All five DesignRush reviews rate the agency 5.0.

The agency's leadership includes Chad Paul Frye as Vice President of Strategy & Head of Growth, Malcolm Riggle as President and CEO, and Mimi Webb as Director of Partner Engagement. Call Management Resources maintains a 100% agent accuracy goal and offers performance-based bonuses to top performers.

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Services

  • BPO
  • Call Centers
  • Phone Answering Services

Industries Served

Legal

Team Size

50 - 99

Pros

  • Exceptional customer service and prompt issue resolution.
  • High reliability with long-term client relationships averaging 12 years.
  • Efficient after-hours emergency handling and communication.

Frequently Asked Questions

Call Management Resources provides live agent answering, overflow answering, attendance management, live transfer or call patching, dispatching, on-call answering, email paging, claims processing, virtual receptionist services, after-hours coverage, appointment setting, order taking, and interactive voice response (IVR).
The agency was founded in 1959 and has over 60 years of experience in answering services and call center solutions.
The agency primarily serves the legal industry, but also works with small businesses across various sectors including consumer electronics, food and beverages, health and wellness, and real estate.
The agency employs between 50 and 99 people.
The minimum budget is under $1,000, and the average hourly rate is available upon inquiry.
The headquarters is at 4449 Easton Way, Suite 200, Columbus, Ohio 43219, United States, with an additional location in Seattle, Washington.
Yes, the agency offers after-hours coverage and has demonstrated efficient emergency handling, as noted in client reviews.
The agency primarily works with small businesses.
The agency handles over 4 million calls per year.
The average client tenure is 12 years, indicating strong long-term partnerships.
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