Call Center Authority

Call Center Authority is a call center selection advisor founded in 2021. The agency helps businesses find the ideal call center outsourcing partner by leveraging decades of collective experience from former call center executives and leaders. It operates from Pittsburgh, Pennsylvania, with a team of under 49 employees.

The agency offers a comprehensive service that streamlines the call center outsourcing process. It researches and vets dozens of call center candidates to match businesses with a suitable partner. Call Center Authority charges no additional cost to clients, making its guidance accessible to companies of all sizes.

Call Center Authority specializes in call center services and has specific expertise in healthcare call centers. The agency serves a wide range of industries including Automotive, eCommerce, Health Care, Higher Education, Media & Communications, Consumer Goods, Energy & Mining, Finance, Retail, and Wellness & Fitness.

The agency works with startups, small businesses, medium businesses, and enterprise/corporate clients. Its client portfolio includes Greiner Health Solutions, Mount Nittany Health, and Penn Hospitality Services. The agency's Vice President, Michael Yom, leads the team in researching and vetting call center candidates.

No Google reviews are available for Call Center Authority at this time. The agency's reputation is built on its executive-level experience and no-cost advisory model.

The agency maintains a presence on Facebook, Twitter, LinkedIn, and YouTube, and provides video and photo resources on its DesignRush profile to illustrate its approach to call center selection.