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Business & Services Solutions BPO & Outsourced Support agency logo

Business & Services Solutions

BPO & Outsourced Support La Goulette, Tunisia
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BSS is one of the main multichannel and multilingual BPO companies in Tunisia. It specializes in customer care, back-office, technical support, marketing, and sales processes for B2C and B2B operations. The company operates a contact center with over 250 workstations and 300 employees.

Business & Services Solutions (BSS) is a Tunisian business process outsourcing company founded in 2013. The agency was established by experienced managers with over 15 years of track record in cloud-based contact center outsourcing operations. BSS positions itself as one of the main multichannel and multilingual BPO providers in Tunisia, focusing on customer relationship management outsourcing.

According to the DesignRush profile, the agency has under 49 employees, though its own description states the main site includes over 250 workstations and 300 employees. The minimum budget and average hourly rate are listed as "Inquire." The headquarters is located at BSS, 16 Rue Ibn Zohor, Zone Industrielle, Kram, La Goulette, 2046, Tunisia, approximately 10 minutes from Tunis-Carthage Airport.

BSS offers call center services with expertise in inbound operations. The agency provides multichannel support through voice, chat, email, and social media, and delivers services in French, English, Arabic, Spanish, Italian, and German. Its service areas include customer care, back-office support, technical support, marketing, and sales processes.

The agency serves clients in the technology, legal, and real estate industries, handling both B2C and B2B operations. BSS describes itself as a multiservice contact center covering customer care, telesales, and retention.

No Google reviews are available on the DesignRush profile, and the profile is unclaimed. No portfolio or case studies are provided on the listing.

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Services

  • Call Centers

Industries Served

Technology Legal Real Estate

Team Size

Under 49

Pros

  • Experienced management team with over 15 years in cloud-based contact center outsourcing
  • Multichannel and multilingual capabilities (Voice, Chat, Email, Social Media) in French, English, Arabic, Spanish, Italian, German
  • Large facility with over 250 workstations and 300 employees near Tunis-Carthage Airport

Frequently Asked Questions

The agency supports French, English, Arabic, Spanish, Italian, and German.
The agency offers inbound call center services including customer care, back-office support, technical support, marketing, and sales.
The agency is headquartered in La Goulette, Tunisia, near Tunis-Carthage Airport.
The DesignRush profile lists under 49 employees, but the agency's facility has over 250 workstations and 300 employees.
The agency serves the technology, legal, and real estate industries.
Pricing details are available upon inquiry; no minimum budget or hourly rate is publicly listed.
Yes, the agency supports voice, chat, email, and social media channels.
The agency was founded in 2013.
Yes, the agency handles both B2C and B2B operations.
The agency specializes in inbound call center services.
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