Mystrika
BrandBastion helps brands improve social performance and protect brand image on social media using AI. It removes harmful comments and engages with response-eligible comments on behalf of clients. The agency covers over $2 billion in ad spend across 109 languages.
BrandBastion is a social media moderation and reputation management agency founded in 2013. The company uses AI to help brands improve social performance, protect their image, and foster better conversations with audiences. It removes harmful comments, responds to eligible ones, and measures sentiment across both paid and organic content. The agency currently covers over $2 billion in ad spend and supports 109 languages.
The agency employs between 50 and 99 people and is headquartered in Helsinki, Finland. Its minimum project budget ranges from $1,000 to $10,000, with hourly rates available upon inquiry. BrandBastion has partnered with major global brands including Netflix, Uber, RedBull, Mango, and Betterhelp.
BrandBastion's core services include reputation management, social media marketing, and outsourced customer support. Areas of expertise cover online reputation management, social media consulting, and platform-specific management for Facebook, Instagram, TikTok, and Twitter. The agency's approach is built on three pillars: safety (hiding harmful comments and alerting brands to risk), care (responding to questions, complaints, and feedback), and intelligence (analyzing and reporting on sentiment and topical insights).
The agency serves a range of industries including entertainment, consumer goods, education, food and beverage, health care, and transportation and logistics. It works with small businesses, medium businesses, and large enterprises. Client types listed on the profile include medium and small businesses, but the client roster also features large global corporations.
On DesignRush, BrandBastion holds a 4.6 rating based on three reviews, all scoring 5.0. Clients such as a digital marketing executive, a social media manager at Purdue University, and a growth manager at Netflix praised the agency's speed, timeliness, and ability to protect communities from harmful engagement. One reviewer noted that BrandBastion's moderation and analysis helped take their social media strategy to a new level.
The agency has received multiple awards, as shown by three award images on its DesignRush profile. Its portfolio includes work for well-known brands like Netflix, Uber, and RedBull, demonstrating its capability to handle high-volume, complex social media environments at scale.
Services
- Reputation Management
- Social Media Marketing
- Customer Support
- Online Reputation Management
- Social Media Consulting
- TikTok
Industries Served
Team Size
Pros
- Leverages AI for social media moderation and engagement
- Manages over $2 billion in ad spend across 109 languages
- Works with leading global brands such as Netflix and Uber