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Brain Concept is a French service company founded in 2011 that specializes in customer relationship management, business telephony, contact centers, and CRM solutions. It advises and supports SMEs in France and Europe with audits, solution selection, project management, and training.
Brain Concept is a French services company created in 2011 that focuses on customer relationship management, business telephony, contact centers, and CRM. The company positions itself as a human-sized, close-at-hand partner built for small and mid-sized businesses in France and Europe. Its teams have more than 20 years of experience in customer relations, telephony, and call centers.
Typical clients are companies with 11 to 1,000 employees. Its stated industries include ecommerce, finance and insurance, media and publishing, real estate, and telecom and mobile communications.
Brain Concept provides a full service range covering audits and advice on existing setups, business processes, productivity, and improvement goals; prescription of suitable CRM, contact center, telephony, AI, chatbot, and augmented agent solutions; project management and integration; and training, onboarding, adoption, and change management.
The company works as a single point of contact for business telephony, contact centers, and CRM, combining consulting, integration, and training under one roof. It supports customer relationship projects with custom integrations and customer success training.
No client ratings are published in the profile.
Brain Concept accepts any budget range and positions itself as a specialist for SMEs in France and Europe seeking ongoing support for customer relationship projects.
Services
- Programmable Automation
- Conversational Marketing
- CRM Implementation
- Social Media
- CRM Migration
- Custom API Integrations
- Customer Marketing
- Customer Success Training
- Email Marketing
- Full Inbound Marketing Services
Industries Served
Team Size
Pros
- Founded in 2011 with over 20 years of combined expertise in customer relations, telephony, and call centers
- Acts as a single point of contact for telephony, contact center, and CRM projects
Client Review Analysis
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