Mystrika
Boon-Chapman provides comprehensive health plan solutions. Founded in 1961, the agency serves clients with honesty and integrity. They specialize in BPO and call center services for the healthcare industry.
Boon-Chapman is a health plan solutions provider founded in 1961, headquartered in Austin, Texas, with an additional office in Boston, Massachusetts. The agency positions itself as a client advocate, emphasizing honesty, integrity, and a strong ethical foundation in all its operations. With over six decades of industry experience, Boon-Chapman has built a reputation for serving medium businesses and enterprise clients in the healthcare sector.
The agency employs fewer than 49 professionals, whom it describes as among the best and brightest, differentiated by an unparalleled work ethic and unwavering commitment to clients. Boon-Chapman's commercial details indicate that both minimum budget and hourly rate are available upon inquiry, reflecting a customized approach to client engagements.
Boon-Chapman's core services include Business Process Outsourcing (BPO) and call center operations, with a specialized focus on healthcare call centers. The agency's areas of expertise cover self-funded health plan administration, health risk management, onsite clinic management, software development, and business process outsourcing. These services are tailored to the health care industry, serving both medium businesses and enterprise/corporate clients.
Client feedback on Google is predominantly negative, with an average rating of 1.6 out of 5 from 33 reviews. Common complaints include poor customer service, unreturned calls, misleading information, and difficulties with claim approvals. A small number of positive reviews acknowledge the agency's coverage programs for surgeries and high-tech radiology. The agency's own marketing highlights its long-standing success and employee dedication, but the review sentiment suggests significant challenges in service delivery.
Boon-Chapman's client portfolio includes self-funded health plan administration, health risk management, onsite clinic management, software development, and business process outsourcing. The agency's long history and focus on healthcare BPO make it a notable player in the industry, though its low Google rating may be a consideration for potential clients evaluating service quality.
Services
- BPO
- Call Centers
Industries Served
Team Size
Pros
- Over 60 years of experience in health plan solutions
- Emphasizes honesty, integrity, and client advocacy
Cons
- Poor customer service with frequent unreturned calls
- Complaints about claim denials and mismanagement
Client Review Analysis
Google reviews are predominantly negative, with an average rating of 1.6 out of 5. Clients report poor customer service, unreturned calls, and issues with claim processing.