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BlackPoint provides IT solutions including cybersecurity, managed services, cloud consulting, and business consulting. Founded in 1977, the company has under 49 employees and an average hourly rate of $50/hr. They support community and diversity, serving nonprofits and small businesses.
BlackPoint is an IT services and cybersecurity company founded in 1977, headquartered in Kent, Washington, with additional offices in Phoenix, Arizona and Dallas, Texas. The company employs under 49 people and maintains an average hourly rate of $50 per hour, with minimum budget inquiries required. BlackPoint emphasizes community support and diversity, stating that different perspectives lead to stronger solutions and that the company is proud to support local nonprofits and small businesses.
The company offers a comprehensive suite of services including cybersecurity, IT services, managed services, cloud consulting, and business consulting. Within these areas, BlackPoint has specific expertise in business operations consulting, cybersecurity incident response, digital forensics, penetration testing, IT outsourcing, and productivity and collaboration tools. This range allows the agency to address both strategic business consulting and technical IT needs.
BlackPoint serves clients across multiple industries, including IT/tech, healthcare, financial, and manufacturing sectors. The company also actively works with nonprofits and small businesses, reflecting its commitment to strengthening the local community through its services. Client relationships span various organization sizes, from small businesses to larger enterprises in regulated industries.
Google reviews give BlackPoint a 4.9 rating from 31 reviews. Positive feedback consistently highlights fast response times, professional and friendly staff, effective escalation for complex issues, and one-day turnaround on service requests. One negative review from a technical manager raised a security concern about technicians not logging off servers after completing work, which the reviewer said was reported to management but recurred.
BlackPoint's portfolio is not detailed on the profile, but the company's long history since 1977 and its client base across multiple industries indicate sustained operations. The company maintains a presence on Facebook, Twitter, and LinkedIn, and its tagline is "Exceptional IT Solutions with Unmatched Customer Service."
Services
- Cybersecurity
- IT Services
- Managed Services
- Cloud Consulting
- Business Consulting
Industries Served
Team Size
Pros
- Fast response times and effective escalation for complex issues
- Professional and friendly staff praised in multiple reviews
- Broad range of skills and industry experience
Cons
- Some clients reported security concerns with technicians not logging off servers after service
Client Review Analysis
Clients praise BlackPoint for fast, professional support and effective problem resolution, though one reviewer noted security concerns regarding server logoff procedures.