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Axendi is a European provider of AI-powered contact center and BPO services founded in 2008. The company combines delivery, technology, and advisory to design value-driven customer operations. Axendi works with clients such as Allegro, Volvo, L'Oréal, BNP Paribas, and Rossmann.
Axendi is a European provider of AI-powered contact center and BPO services founded in 2008. The company combines delivery, technology, and advisory to design value-driven customer operations. Axendi works with clients such as Allegro, Volvo, L'Oréal, BNP Paribas, and Rossmann.
The company has over 1,000 employees, a minimum budget that requires inquiry, and an average hourly rate of $25. Headquarters are in Warsaw, Poland, with additional locations in Łódź, Lublin, and Rzeszów. Axendi was founded in 2008 and has grown to become one of Europe's leading contact center and BPO providers.
Axendi offers call center, BPO, customer support, phone answering, AI development, IT services, and business consulting. Areas of expertise include AI automation, conversational AI, predictive analytics, back office outsourcing, compliance consulting, and multilingual support. The company develops proprietary AI agents, voicebots, and analytics tools specifically for CX and BPO environments.
The agency serves ecommerce, retail, finance, healthcare, beauty, electronics, and food and beverage sectors. Clients include Allegro, Volvo, L'Oréal, BNP Paribas, Rossmann, Empik, and Affidea. Axendi works with medium businesses and enterprise/corporate clients, co-creating tailored operating models for each engagement.
Axendi has a Google rating of 3.4 from 34 reviews. Positive reviews highlight professionalism and effective training, while negative reviews mention unprofessional behavior and poor service. The company has won multiple awards including ECCCA 2025, AI Agent Product of the Year 2025, and recognition from Forbes. Axendi has been featured in Forbes, Puls Biznesu, and The CEO Views.
Services
- Call Centers
- BPO
- Customer Support
- Phone Answering Services
- AI Development
- IT Services
- Business Consulting
Industries Served
Team Size
Pros
- Deep expertise in ecommerce, retail, banking, finance, and healthcare
- Strong nearshore delivery from Poland with multilingual teams
- In-house AI solutions designed for CX and BPO environments
- Proven ability to scale quickly while maintaining quality and compliance
Cons
- Some Google reviews cite unprofessional conduct and unreliable customer service.
Client Review Analysis
Mixed Google reviews: some praise professionalism and training, while others report unprofessional behavior and poor service.