Mystrika
Ashton Technology Solutions
Ashton Technology Solutions is a managed IT services provider founded in 1994. The company offers IT outsourcing, cybersecurity, cloud consulting, and software development. It serves small businesses in government, real estate, and home & garden industries.
Ashton Technology Solutions is a managed IT services provider founded in 1994 and headquartered in Cleveland, Ohio. The company positions itself as a customer service organization that aims to make technology invisible for its clients. It operates with a high-performing team model rather than a tiered support structure, allowing any team member to begin troubleshooting immediately when an issue arises.
The agency guarantees a one-hour response to all support tickets from a human, with 85% of tickets resolved within eight business hours. It offers business continuity solutions including hourly data backups, file restore within minutes, and complete network restore in 18-24 hours. Security is delivered through synchronized security with Sophos endpoint protection and firewalls.
Ashton Technology Solutions provides six core service areas: managed services, cloud consulting, software development, IT services, cybersecurity, and business consulting. Under IT services expertise, the agency specializes in IT outsourcing. The company serves small businesses across government, real estate, and home & garden industries.
Notable clients include Holden Forests and Gardens, Garland Industries, and Arborwear. The agency's portfolio includes a wireless networking project and a case study on the Ashton and Sophos Security Partnership. Ashton Technology Solutions has been recognized with the MSP 501 Winner 2021 award and the WH100 2021 logo award.
The agency emphasizes attention to detail, professionalism, and communication. It conducts a deep dive analysis and documentation at the start of each engagement, followed by a strategy and roadmap, and holds regular meetings to stay ahead of potential issues. The company's approach focuses on one-call resolution to make clients more effective and efficient.
Services
- Managed Services
- Cloud Consulting
- Software Development
- IT Services
- Cybersecurity
- Business Consulting
Industries Served
Team Size
Pros
- One-hour response SLA with 85% of tickets resolved within eight business hours
- Synchronized security using Sophos endpoint protection and firewalls
- Hourly data backups with file restore in minutes and full network restore in 18-24 hours
- High-performing team model enables one-call resolution without tiered support